Processing Feedback

The next most important aspect of feedback is actually processing that feedback, to make sure it gets actioned appropriately.

Every feedback entry that is made will automatically be lodged into the Documents / Feedback area under the selected asset or location, and will then automatically be assigned to the Asset Supervisor for the specified asset. They will receive an email with the details of the feedback.

They can then go into the system to process that feedback item, by clicking the Review button.

This gives them an opportunity to edit the details of the feedback (perhaps to make it clearer), and then to decide how it should be processed.

There are several options in the review action list, including to create a service request, incident report or project out of the feedback. If one of these options are selected, the details of the feedback will be copied into that request and then processing will continue as per usual. For example if the supervisor selects that the feedback should be turned into a Service Request, then the service request will be created with the details from the feedback entry, and the supervisor can then accept the service request, create work orders out of it, those will be assigned to the appropriate engineers and so on.